Flexible Returns

At Spring Native, we want you to love your skincare experience with us. If for any reason your purchase isn’t quite right, no worries — you can return any unopened, unused products within 30 days for a full refund or exchange. No questions asked!

Easy Returns

  • Simply return unopened, unused items in their original packaging within 30 days of delivery.

  • Personalized or final sale products are not eligible for return.

How to Start a Return

  1. Reach out to us at hi@springnative.com within 30 days of receiving your order.

  2. Share your order number, and we’ll guide you through the simple return process.

  3. We’ll provide the return shipping address and any other details you need.

Refunds Made Simple

  • Once your return reaches us and is inspected, we’ll promptly process your refund to your original payment method — usually within 7-10 business days.

  • Please note, shipping costs are non-refundable except in cases of damaged or incorrect items.

Need an Exchange?

  • If you’d prefer an exchange, just drop us a line at hi@springnative.com.

  • We’ll do our best to help — exchanges are subject to product availability.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us right away at hi@springnative.com with photos.

  • We’ll make it right with a replacement or refund at no extra cost.

We’re Here to Help

Questions or concerns? Don’t hesitate to email us at hi@springnative.com. Your happiness means everything to us!